Frequently asked questions

Our U.S. fulfillment partner typically packs and ships within 2–5 business days, and USPS usually delivers 2–4 business days after that — so most orders arrive within about 4–9 business days of checkout. You can check the status of any order any time at betterlynutrition.com/track using your order reference and the email you ordered with — no account needed.

Shipping is based on how much your package weighs, using USPS rates, and we charge it at cost with no markup. A single bottle usually ships for $4.50; heavier orders like protein or greens powders cost a bit more. You will see the exact amount at checkout before you pay. We ship anywhere in the U.S. except Alaska and Hawaii.

We ship within the contiguous United States — the lower 48 — using USPS. We are not able to ship to Alaska or Hawaii, and we do not ship internationally. We would rather tell you that here than take an order we cannot deliver.

Delivery windows are carrier estimates, not guarantees — weather and holidays can add a day or two. If tracking has not moved for several business days, or a package turns up damaged, send us your order reference and we will sort it out with a replacement or a refund, whichever you would rather have.

Every order includes a small handling fee — about 4% — that covers securely handling, packaging, and fulfilling your order. It applies to all orders no matter how you pay, and you will always see the exact amount in your cart before you enter any payment details.

You can look up any order — with or without an account — at betterlynutrition.com/track using your order reference and the email you ordered with. If you do have an account, the same information sits under "Orders & Tracking". To change or cancel something, contact us as soon as you can: we move fast once an order is placed, so the sooner you write, the more we can do.

Confirmations go out as soon as an order goes through, so check your spam and promotions folders first — that is where most of them end up. If it is nowhere to be found, write to us from the address you ordered with and we will resend it along with your order reference.

No. You can check out as a guest and still follow the order at betterlynutrition.com/track with your order reference and email. An account is worth having if you subscribe: it is where you skip, pause, or cancel a delivery, and where your past orders and tracking live in one place.

Any sales tax required for your delivery address is calculated at checkout and shown alongside shipping and the handling fee before you enter any payment details. Nothing is added after that — the total you approve is the total you pay.

Choose "Subscribe & Save" on any product to save 10% and have it delivered on a recurring schedule. You can skip, pause, or cancel any time from your account — no fees, no hassle.

Everything sits in your account under Subscriptions — skip a single delivery, pause the whole thing, or cancel outright. There are no fees and no phone calls, and cancelling never affects an order you have already received. If a renewal has already gone through and you would rather it had not, contact us and we will help.

No — we do not publish third-party batch test results, and we are not going to imply that we do. We are a small brand that curates and resells supplements made by an established U.S. supplier; we do not manufacture them ourselves and we do not publish our supplier’s facility certifications. What we can tell you is that every claim on a label comes straight from that manufacturer’s product specification. If we ever hold test results, you will see the documents here rather than a badge.

We focus on clean, simple formulas with readable labels. Each product page lists the full ingredients and any free-from claims (such as gluten-free or allergen-free) provided by the manufacturer.

We do not manufacture our own products. Betterly curates supplements produced by an established U.S. supplier, which also handles fulfillment, and we sell them under our own label. We have not independently verified or audited that supplier’s facilities, so we do not make claims about their certifications. Everything printed on a label — ingredient amounts, free-from claims, directions — comes from the manufacturer’s product specification for that item, and every product page publishes the full panel so you can read it before you buy.

Follow the directions on the product label. If you’re pregnant, nursing, taking medication, or have a medical condition, talk to your healthcare provider before use.

Start with the outcome rather than the ingredient. The shop is organised into nine goals — sleep, energy, focus, gut health, immunity, daily essentials, beauty, detox, and weight — so you can see everything we carry for one goal side by side, then read the full ingredient panel on any product page before you decide. One habit at a time beats a cabinet full of bottles.

We stand behind every product. If you’re not happy, contact us within 30 days of delivery for a refund or replacement. See our Returns page to start a request.

Send us a request within 30 days of delivery with three things: the email you ordered with, your order reference, and a short note saying which product it is and what went wrong. We aim to reply within one business day with next steps — please do not ship anything back before you hear from us, so we can tell you exactly what is needed.

Tell us within 30 days of delivery and we will make it right with a replacement or a refund, whichever you would rather have. Including your order reference and a photo of what arrived usually means we can settle it in a single message.

Once a refund is approved we issue it to the original payment method. How quickly it appears on your statement is down to your bank or card issuer rather than us — if it has not shown up and you are worried, write to us and we will send you the confirmation.