Frequently asked questions

Every order is packed and shipped by our U.S. fulfillment partner, and our shipping page has the full details. You can check the status of any order any time at betterlynutrition.com/track using your order reference and the email you ordered with — no account needed.

Shipping is based on how much your package weighs, using our fulfillment partner’s published USPS rates, and we charge it at cost with no markup. A single bottle usually ships for $4.50; heavier orders like protein or greens powders cost a bit more. You will see the exact amount at checkout before you pay. We ship to the lower 48 states and DC — not to Alaska, Hawaii, U.S. territories or military addresses.

We ship within the contiguous United States — the lower 48 and DC — using USPS. We are not able to ship to Alaska, Hawaii, U.S. territories or military addresses, and we do not ship internationally. We would rather tell you that here than take an order we cannot deliver.

Carrier delays, weather and holidays affect every parcel, so we don’t promise a delivery date. If tracking has not moved for several business days, or a package turns up damaged, send us your order reference and we will sort it out with a replacement or a refund, whichever you would rather have. For a parcel that never arrives, let us know within 30 days of the expected delivery date USPS tracking showed so we can still file the carrier claim.

No. There is no separate handling, service, or processing fee. The price shown on a product is the product price, and the only things added at checkout are shipping, charged at cost, and any sales tax your delivery address requires. You see both before you enter any payment details.

You can look up any order — with or without an account — at betterlynutrition.com/track using your order reference and the email you ordered with. Signed in to your account, you will find the same information under "Orders & Tracking". Orders can only be changed or cancelled before fulfillment begins, which is usually within about an hour of ordering — once our fulfillment center starts preparing a package, it cannot be recalled. Write to us immediately and we will tell you honestly whether it is still possible.

Confirmations go out as soon as an order goes through, so check your spam and promotions folders first — that is where most of them end up. If it is nowhere to be found, write to us from the address you ordered with and we will resend it along with your order reference.

Yes. Checkout asks you to sign in or create a free account, which takes an email address and a minute. It is where every order, its tracking and its receipt live, and where you cancel a Subscribe & Save subscription or update the card it uses. Tracking a package does not need a sign-in: betterlynutrition.com/track works with your order reference and the email on the order.

Any sales tax required for your delivery address is calculated at checkout and shown alongside shipping before you enter any payment details. Nothing is added after that — the total you approve is the total you pay.

Choose "Subscribe & Save" on any product to save 10% and have it renew and ship every month. You can cancel any time from your account — no fees, no hassle — and it stops before your next renewal.

Open Subscriptions in your account and choose Manage subscription on the plan: that is where you cancel it or update its card. Cancelling stops the next renewal — the plan stays active to the end of the period you have paid for, and no further renewal is charged. If a renewal payment has already failed, cancel and then contact us, and we will make sure it is not tried again. There is no skip or pause option; if you want a break, cancel and start a new Subscribe & Save order when you are ready. There are no fees and no phone calls, and cancelling never affects an order you have already received. If a renewal has already gone through and you would rather it had not, contact us and we will help.

Start with the goal, not the ingredient: pick the collection that matches what you want support with — energy, focus, protein, vitamins and minerals, and every other goal listed under Shop by goal — and each collection page walks you through the handful of products in it and what each one is for. Prefer a format you will actually stick with: capsules, powders, gummies, or dissolvable strips. Still unsure? Write to us and a human will point you at one product, not a bundle.

Strips are thin, fast-dissolving films you place on your tongue — no water, no swallowing a capsule, easy to keep in a bag or a desk drawer. Each strip carries a measured amount of the active ingredient, listed on the label like any other format. We carry strips for several goals, including energy, focus, and hair, skin and nails.

No — we do not publish third-party batch test results, and we are not going to imply that we do. We are a small brand that curates and resells supplements made by an established U.S. supplier; we do not manufacture them ourselves and we do not publish our supplier’s facility certifications. What we can tell you is that every claim on a label comes straight from that manufacturer’s product specification. If we ever hold test results, you will see the documents here rather than a badge.

We aim for simple formulas with readable labels, and we would rather be plain about the exceptions: some of our flavored powders are sweetened with sucralose (the BCAA powder with acesulfame potassium as well), and several list natural and artificial flavors. Each product page lists the ingredients, the amounts per serving and any free-from claims (such as gluten-free or allergen-free) provided by the manufacturer, so you can check before you buy.

We do not manufacture our own products. Betterly curates supplements produced by an established U.S. supplier, which also handles fulfillment, and we sell them under our own label. We have not independently verified or audited that supplier’s facilities, so we do not make claims about their certifications. Everything printed on a label — ingredient amounts, free-from claims, directions — comes from the manufacturer’s product specification for that item, and every product page lists the amounts per serving so you can check them before you buy.

Follow the directions on the product label. If you’re pregnant, nursing, taking medication, or have a medical condition, talk to your healthcare provider before use.

Start with the outcome rather than the ingredient. The shop is organised by goal — protein, sleep, vitamins and minerals and the rest, all listed under Shop by goal — so you can see everything we carry for one goal side by side, then check the amounts per serving on any product page before you decide. One habit at a time beats a cabinet full of bottles.

We guarantee your order arrives right. If a product shows up damaged or defective, if the wrong item arrives, or if the parcel never arrives at all, tell us within 30 days (of delivery — or of the expected delivery date USPS tracking showed if it never came) and we will refund or replace it, your choice. You keep whatever arrived; we never ask you to ship anything back. Because supplements are consumables we cannot restock, we are not able to offer refunds for a change of mind — please check the amounts per serving and the directions on the product page before ordering.

Send us a request with three things: the email you ordered with, your order reference, and a short note saying which product it is and what went wrong. For a damaged, defective, or wrong item, attach a photo of what arrived — we need it to process the claim. We aim to reply within one business day, and there is never anything to ship back.

Tell us within 30 days of delivery with your order reference and a photo of what arrived — the photo is required to process the claim. We will make it right with a replacement or a refund, whichever you would rather have, and you keep what was delivered.

If a package cannot be delivered because the address was entered incorrectly, or it goes unclaimed and is returned by the carrier, we will confirm the corrected address with you and reship — the reshipment cost is billed at the carrier rate, the same at-cost basis as your original shipping. Double-checking the address at checkout is the cheapest fix there is.

Once a refund is approved we issue it to the original payment method. How quickly it appears on your statement is down to your bank or card issuer rather than us — if it has not shown up and you are worried, write to us and we will send you the confirmation.