Support
Shipping Policy
Every Betterly order is packed by our U.S. fulfillment partner and carried by USPS, and you can follow it any time on our tracking page. Shipping is priced from your package’s weight and charged at cost, with no markup.
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How your order reaches you
Two companies handle every order after checkout: our U.S. fulfillment partner picks and packs it, and USPS carries it to your door. Carrier delays, weather and holiday peaks affect every parcel, so we don't promise a delivery date — but you can see exactly where yours is at any point.
The live answer for any one order is its tracking: look it up with your order reference and email. If you take something daily, reorder while there are still a couple of weeks left in the bottle.
What shipping costs
Shipping is priced by weight from our fulfillment partner's published USPS rate card, and we pass it through at cost. We do not mark it up, and we do not use it as a hidden margin line. That is also why there is no free-shipping threshold: rather than building the cost into every product price, we show it as what it is.
Weight means shipped weight, so the box and packing material count toward it — about a sixth of a pound on a typical parcel. Powders such as protein, greens, and hydration weigh considerably more than capsules, so a training and recovery order will usually land a tier or two above a single bottle of capsules. Your exact shipping charge is calculated from your real cart and shown before you pay.
No handling fee
There is no separate handling, service, or processing fee on any order. The price shown on a product is the product price, whether you buy once or subscribe.
The only things added at checkout are shipping, charged at cost from the rates above, and any sales tax your delivery address requires. Both appear before you enter any payment details.
What you see at checkout
- Subtotal — your products, with the 10% Subscribe & Save discount already applied to any subscription item.
- Shipping — the weight-based USPS rate above, at cost.
- Sales tax — where your delivery address requires it.
Nothing is added after that. The total you approve is the total you pay.
Where we ship
We ship within the contiguous United States — the lower 48 — using USPS.
We are not able to ship to Alaska or Hawaii, and we do not ship internationally. If that is where you are, we would rather say so here than take an order we cannot deliver. If you are unsure whether we can reach your address, ask us before you order.
Tracking your order
Every order gets a tracking number once the label scans. You do not need an account to use it: track an order with your order reference and email — the reference is in your confirmation email. If you have an account, the same information lives under Orders & Tracking, along with everything you have ordered before.
Tracking can sit quiet for a while after a label is created — that is the gap between the label printing and the parcel entering the USPS network, and it is normal.
Late, lost, or damaged
If tracking has not moved for several business days, if a parcel is marked delivered and is not there, or if what arrives is damaged, tell us. Send us a message with your order reference and a line about what happened — for damage or a wrong item, attach a photo of what arrived; we need it to process the claim — and we will make it right with a replacement or a refund, whichever you would rather have.
The claim windows: 30 days from delivery for damage or a wrong item, and 30 days from the expected delivery date USPS tracking showed for a parcel that never arrives, per our refunds and replacements policy. One honest caveat: if a package could not be delivered because the address was entered incorrectly, or it went unclaimed and was returned by the carrier, we will confirm the corrected address with you and reship — with the reshipment billed at the same at-cost carrier rate as your original shipping.
Ready when you are
Now the boring part is out of the way
If you are ordering for the first time, one product beats five. Evenings that will not switch off point toward our sleep and relaxation collection; a routine that keeps getting derailed usually starts with the everyday basics.
Or see the whole catalogue, sorted by goal, in the shop.