Support
Refunds & Replacements
If your order arrives damaged, wrong, or never arrives at all, tell us within 30 days and we will make it right — a refund or a replacement, whichever you would rather have. Nothing to ship back, one form, one reply.
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The policy, in full
Our guarantee covers how your order arrives. If a product shows up damaged or defective, if the wrong item arrives, or if the parcel never arrives at all, we will issue a refund or send a replacement — you choose which, and we do not push you toward store credit.
The windows: 30 days from delivery for a damaged, defective, or wrong item — with a photo of what arrived, which we need to process the claim — and 30 days from the expected delivery date USPS tracking showed for a parcel that never showed up. In every covered case you keep whatever was delivered: we never ask you to ship anything back.
What the guarantee does not cover: a change of mind. Supplements are consumables we cannot restock once they have shipped, so all sales are otherwise final — every product page lists the amounts per serving and the directions from its label precisely so you can decide before you order. If a package could not be delivered because the address was mistyped, or it went unclaimed and came back to the carrier, we will confirm the corrected address and reship, with the reshipment billed at the same at-cost carrier rate as your original shipping. Orders can be changed or cancelled only before fulfillment begins — usually within about an hour of ordering. The delivery side of all this is set out in our shipping policy.
How to start one
Send us three things and we can usually settle it in a single message:
- The email you ordered with — it is how we find the order.
- Your order reference — on your confirmation email, and on the order at order tracking if you no longer have the email.
- Which product, and what went wrong — a sentence is plenty. For damage or a wrong item, attach a photo when you reply to our confirmation; it usually saves a round trip.
Prefer email? Write to support@betterlynutrition.com with the same three things — it reaches the same people.
What happens next
You send the request
The form below, or an email — either reaches the same inbox. Include your order reference, what went wrong, and a photo for damage or wrong-item claims.
We aim to reply within one business day
A person reads it and confirms the claim. There is never anything to ship back — you keep whatever arrived.
Refund or replacement
Your choice. A replacement ships the same way as any order; a refund goes back to the original payment method.
Two things we will not pretend about
Please don't ship anything back. Every covered claim is settled without a return — you keep whatever arrived — so there's no return label to wait for, and a parcel sent to our mailing address can't be processed.
We cannot promise a date your refund lands. We issue it to your original payment method as soon as it is approved; how long it then takes to appear on your statement is down to your bank or card issuer. If it is taking longer than you expect, ask us and we will send you the confirmation to take to them.
Cancelling a subscription is not a refund claim
If you want to stop a recurring delivery rather than report a problem with an order that already arrived, you do not need this page at all. Cancel it from your subscriptions — there are no fees and nothing to ask us for.
If a renewal has already gone through and you would rather it had not, contact us and we will help — the form here is only for orders that arrived damaged, defective or wrong, or never arrived.
If it was not the right fit
Try a different route to the same goal
Sometimes the product was fine and the format was not — a powder where a capsule would have been easier, or a stack where one bottle would have done. Everything we carry for winding down sits in sleep and relaxation, and everything for staying sharp through a long day is in focus and clarity.
You can also compare the full range, goal by goal, in the shop. A change of mind isn't something we can refund, but it's worth a message all the same: tell us what you were hoping for, and we'll point you at the product that fits it better next time.