Support
Returns & Replacements
If something is not right, tell us within 30 days of delivery and we will make it right — a refund or a replacement, whichever you would rather have. One form, one reply, no runaround.
Last updated
The policy, in full
You have 30 days from delivery to tell us there is a problem. Within that window we will issue a refund or send a replacement — you choose which, we do not push you toward store credit.
That covers the obvious cases — damaged in transit, the wrong item, a bottle that arrived opened — and the less obvious one: you tried it and it is simply not for you. Supplements are a personal thing, and we would rather you told us than quietly never came back.
A late or missing parcel runs through the same window. The delivery side of that is set out in our shipping policy, but you do not need to work out whose fault it was before writing to us.
How to start one
Send us three things and we can usually settle it in a single message:
- The email you ordered with — it is how we find the order.
- Your order reference — on your confirmation email, and on the order at order tracking if you no longer have the email.
- Which product, and what went wrong — a sentence is plenty. For damage or a wrong item, attach a photo when you reply to our confirmation; it usually saves a round trip.
Prefer email? Write to support@betterlynutrition.com with the same three things — it reaches the same people.
What happens next
You send the request
The form below, or an email — either reaches the same inbox. Include your order reference and what went wrong.
We aim to reply within one business day
A person reads it. We will tell you whether the product needs to come back and, if so, exactly how to send it.
Refund or replacement
Your choice. A replacement ships on the same timeline as any order; a refund goes back to the original payment method.
Two things we will not pretend about
Do not ship anything back before you hear from us. We do not issue prepaid return labels automatically, and there are cases where we do not need the product returned at all. Our reply will tell you exactly what is needed — sending it early risks a parcel we cannot match to your request.
We cannot promise a date your refund lands. We issue it to your original payment method as soon as it is approved; how long it then takes to appear on your statement is down to your bank or card issuer. If it is taking longer than you expect, ask us and we will send you the confirmation to take to them.
Cancelling a subscription is not a return
If you want to stop a recurring delivery rather than send back an order you already have, you do not need this page at all. Skip, pause, change the delivery date, or cancel outright from your subscriptions — there are no fees and nothing to ask us for.
If a renewal has already been placed and you would rather it had not, that one is a normal request — use the form, and say so.
If it was not the right fit
Try a different route to the same goal
Sometimes the product was fine and the format was not — a powder where a capsule would have been easier, or a stack where one bottle would have done. Everything we carry for winding down sits in sleep and relaxation, and everything for staying sharp through a long day is in focus and clarity.
You can also compare the full range, goal by goal, in the shop. Tell us what you were hoping for when you write in — we would rather point you at the right thing than process a refund and lose you.