Terms of Service

Acceptance of these terms

These terms are an agreement between you and Betterly Nutrition LLC, a Florida limited liability company (“Betterly”, “we”, “us”). By browsing this site, creating an account, subscribing to our email or text messages, or placing an order, you agree to them. If you do not agree, please do not use the site or buy from us.

Our privacy policy is part of this agreement and explains what we do with your information. The delivery timings and charges set out on our shipping page and the process described on our returns page are incorporated here by reference.

Who may buy

You must be at least 18 years old, or the age of majority in your state if that is higher, and legally able to enter into a contract. By ordering you confirm that you are. Supplements are for adult use unless a healthcare provider advises otherwise.

We ship only within the 48 contiguous United States. We cannot ship to Alaska, Hawaii, US territories, military addresses, or any international destination, and we cannot accept orders that ask us to. If an order is placed with an address we cannot serve, we will cancel it and refund you in full.

You are responsible for making sure our products are lawful where you live and appropriate for you. If you are pregnant, nursing, under 18, taking medication, or managing a health condition, talk to your healthcare provider before ordering — see the dietary supplement disclaimer below.

Your account

You can check out as a guest, or create an account to see your order history and manage subscriptions. If you create one, give accurate information and keep it up to date — we use the email address on file to send order confirmations, shipping notices and renewal reminders, and a wrong address means you will miss them.

You are responsible for your password and for everything that happens under your account. Use a password you do not use anywhere else, do not share it, and tell us at support@betterlynutrition.com immediately if you think someone else has access. We will never ask you for your password, and we cannot read it.

You may close your account at any time from your account. We may suspend or close an account that we reasonably believe is being used for fraud, resale, or anything described under acceptable use. If we do, we will still honour any order you have already paid for, or refund it.

Orders and acceptance

Placing an order is an offer to buy. The confirmation email you receive afterwards acknowledges that we got the order — it is not our acceptance of it. The contract between us forms when we ship the products, and only for the products actually shipped.

We may refuse, cancel, or limit an order where:

• An item is out of stock or has been discontinued.
• A price or product description was wrong because of an obvious error.
• The order looks fraudulent, is being placed for resale, or the quantity is well beyond normal household use.
• The shipping address is outside the area we serve.
• Payment is declined or cannot be verified.

If we cancel an order after you have paid, we refund the full amount you were charged, including the handling fee and shipping, to your original payment method. We will always tell you the reason.

Product photography, label images and descriptions are supplied by the manufacturer. Labels, formulations and packaging can change; the label on the bottle you receive is the authoritative statement of what is in it. If the product you receive is materially different from what was described, contact us and we will make it right.

Pricing, tax and fees

All prices are in US dollars and can change at any time before you order. The price that applies is the one shown at checkout when you pay. Sales tax is calculated at checkout by our payment processor based on the shipping address you enter.

Order handling fee

Every order carries an order handling fee of approximately 4% of the order subtotal. It covers payment processing and order handling costs we would otherwise have to build into product prices.

• It is not a credit-card surcharge. It applies to every order, however you choose to pay.
• It is itemised in your cart before you pay, and appears as its own line on the payment page. You will never discover it after the fact.
• It applies to subscription renewals as well as one-off orders.
• It is refunded in full whenever we cancel or fully refund an order.

Shipping charges

Shipping is billed at cost, with no markup added, priced from what is actually in your cart. A single bottle usually ships for about $4.50. The exact amount is shown before you pay — see our shipping page for the full breakdown.

If an obvious pricing error means an item is listed at a clearly incorrect price, we may cancel the order even after confirming it, and we will refund you in full rather than charge the correct price without asking.

Shipping and risk of loss

Our fulfilment partner packs orders within 2–5 business days, and USPS typically delivers 2–4 business days after that, so most orders arrive within about 4–9 business days. Those are estimates based on how our fulfilment pipeline normally runs, not guarantees, and carrier delays, weather and holidays can extend them.

If we cannot ship your order within 30 days, we will contact you and give you the choice of waiting or cancelling for a full refund.

Title and risk of loss pass to you when the carrier delivers the package to the address you gave us. If a package arrives damaged, or tracking says delivered and it is not there, contact us within 30 days of the delivery date and we will work with you on a replacement or a refund. You are responsible for entering a correct, deliverable address; we cannot recover a package sent to an address you mistyped, though we will always try.

You can check the status of any order — with or without an account — at order tracking using your order reference and email address.

Subscribe & Save

Subscribe & Save takes 10% off every recurring order, for as long as the subscription runs. There is no signup fee, no minimum number of deliveries, and no cancellation fee.

• Authorisation. Starting a subscription authorises us to charge your payment method automatically at the interval you chose, until you cancel.
• What you are charged. The discounted product price, plus sales tax, shipping at cost, and the handling fee, calculated on the discounted subtotal.
• Full control. Skip a delivery, pause, change the interval, or cancel at any time from your account. No phone call, no email required, no retention hoops.
• Timing. Cancellations and skips take effect from the next renewal. Make the change before your renewal date; if a charge has already gone through, contact us and we will help.
• Price changes. If we change a subscription price, we will email you before the change applies so you can cancel first.
• Failed payments. If a renewal payment fails we will retry and let you know. If it keeps failing we may pause the subscription rather than keep trying.

Your card details are held by our payment processor, not by us. You can update the card on file through the billing portal linked from your account.

Returns and refunds

Contact us within 30 days of delivery and we will arrange a refund or a replacement. Start the process on our returns page, which sets out exactly what to send us and what happens next.

Refunds go back to the original payment method. Where we refund an order in full, that includes the handling fee and the shipping you were charged. For safety reasons, we may not be able to accept a physical return of an opened supplement — but that does not prevent a refund, and you should never throw a product away before talking to us. Nothing in this section limits any right you have under state consumer-protection law.

Dietary supplement disclaimer

• Talk to your provider first if you are pregnant or nursing, under 18, taking any medication, preparing for surgery, or managing a health condition. Supplements can interact with medicines.
• Read the label. Follow the directions and suggested serving on the bottle. Do not exceed it. Check the ingredient list for anything you are allergic or sensitive to — the label that arrives with the product is the authoritative one.
• Stop and get help if you have an adverse reaction, and tell us at support@betterlynutrition.com so we can report it.
• Keep out of reach of children, and do not give supplements to a child without a healthcare provider’s advice.
• Results vary. Supplements support a diet and a routine; they do not replace either, and no outcome is promised or guaranteed.

Betterly is a reseller, not a manufacturer. Our products are made by a third-party U.S. supplier, and the claims shown on a product page are reproduced from that manufacturer’s product specification for the item. We do not independently test, audit, or certify the products we sell, and we make no representation about any regulatory registration or certification held by the manufacturer or its facilities.

Acceptable use

This site is for personal, non-commercial shopping. Do not:

• Buy for resale or distribution without our written agreement.
• Scrape, crawl at abusive rates, or use bots, scripts or automated tools to place orders, claim offers, or harvest content, prices or images.
• Interfere with the site or the systems behind it — probing, load testing, bypassing rate limits, or attempting to access accounts or data that are not yours.
• Submit false, stolen or unauthorised payment details, or impersonate anyone.
• Sign someone else up to our email or text messages, or submit an address or number you do not control.
• Post or send anything unlawful, abusive, deceptive or infringing through our forms or to our support team.
• Use anything on this site to make a medical claim about our products, or to suggest that they treat, cure or prevent a disease.

Intellectual property

The Betterly Nutrition name and logo, the design of this site, and the text, layout, photography and articles on it are owned by us or licensed to us, and are protected by copyright, trademark and other laws. You may view and print pages for your own personal use.

You may not copy, republish, sell, or use our content or branding commercially, or in a way that suggests we endorse you, without written permission. Product images and label artwork supplied by manufacturers remain the property of their owners. If you believe something here infringes your rights, email support@betterlynutrition.com with the details and we will investigate.

If you send us feedback or suggestions, we may use them to improve our products and site without owing you anything for them.

Disclaimer of warranties

We work hard to keep this site accurate and available, but we provide it “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the site will be uninterrupted or error-free, or that every description, price or availability statement is free of mistakes.

Nothing here disclaims a warranty that cannot be disclaimed under applicable law. Some states do not allow the exclusion of implied warranties, so parts of this section may not apply to you, and you may have other rights that vary by state.

Limitation of liability

To the fullest extent permitted by law, Betterly and its officers, members, employees and suppliers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or lost goodwill, arising out of your use of this site or any product bought through it.

Our total liability for any claim relating to the site or an order is limited to the greater of the amount you paid us for the product giving rise to the claim in the 12 months before it arose, or $100.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law — including liability for fraud, for fraudulent misrepresentation, or for death or personal injury caused by our negligence. Some states do not allow certain limitations, so parts of this section may not apply to you.

Indemnification

You agree to indemnify and hold Betterly harmless from claims, losses, liabilities and reasonable legal fees arising from your breach of these terms, your misuse of the site, your violation of any law or third-party right, or your use of a product in a way that contradicts its label or the disclaimer above. We will tell you promptly about any such claim and you may take over its defence with counsel we reasonably approve; we can participate at our own expense, and you may not settle in a way that imposes an obligation on us without our written consent.

Governing law

Betterly Nutrition LLC is a Florida limited liability company. These terms and any dispute arising from them or from an order are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

This does not deprive you of the protection of any mandatory consumer-protection law of the state where you live.

Dispute resolution

Talk to us first. Almost everything is a fixable order problem. Email support@betterlynutrition.com or use our contact form with your order reference and what went wrong. Both of us agree to try in good faith to resolve a dispute informally for 30 days before starting any formal proceeding.

If that does not work, the state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction, and both of us consent to venue there. Either of us may still bring an individual claim in a small-claims court that has jurisdiction.

We do not require you to give up your right to go to court, and we do not impose binding arbitration or a class-action waiver. If that ever changes, we will give you clear advance notice and a way to opt out before it applies to you.

Changes to these terms

We may update these terms as the business changes. The “last updated” date at the top always reflects the current version, and the version in force when you place an order is the version that governs that order.

Continuing to use the site after we post an update means you accept it. If a change materially affects an active subscription, we will email you before it applies to a renewal, so you have time to cancel.

General terms

• Severability. If any provision is held unenforceable, the rest stays in force and that provision is narrowed only as far as needed.
• No waiver. If we do not enforce a right immediately, we have not given it up.
• Assignment. You may not transfer your rights under these terms. We may assign ours to a successor if the business is sold or reorganised.
• Entire agreement. These terms, together with our privacy policy, shipping page and returns page, are the whole agreement between us about the site and your orders.
• Force majeure. Neither of us is liable for delays caused by events outside reasonable control, such as carrier disruption, natural disasters, or supply failures.
• Electronic communications. You agree that we may send notices, receipts and disclosures electronically, and that they satisfy any requirement that they be in writing.

Contact

General and product questions: support@betterlynutrition.com. Questions about a specific order: support@betterlynutrition.com. Or write to us through our contact form.

See also our privacy policy and our accessibility statement.